ShorePoint is a cybersecurity services firm with a focus on high-profile, high-threat private and public-sector customers who demand experience and proven security models to protect their data. We are seeking a ServiceNow Engineer who has experience implementing and integrating ServiceNow solutions in the federal market. This is a unique opportunity to shape the growth, development and culture of an exciting and emerging company in the cybersecurity market.

The SerivceNow Engineer will be responsible for integrating and implementing SerivceNow solutions for CDM capabilities across the 9 CDM DEFEND E agencies. Serve as a member of a diverse team of experts providing world-class operations and maintenance support demonstrating thought leadership in maintaining and executing enterprise ServiceNow capabilities. The ServiceNow engineer will need to be familiar with the methodologies and tools used for CDM capabilities such as Splunk, McAfee, IBM IEM (BigFix), TripWire IP360, Tenable Nessus, RSA Archer, ForeScout, and others. The candidate will work closely with the CDM solution architects, testers, training teams and the agencies themselves to ensure a successful deployment of ServiceNow aligned with the specific functional and operational requirements of the CDM capabilities that it will support.

Roles and Responsibilities

  • Operate and maintain ServiceNow across the enterprise of 9 different Departments and Agencies
  • Experience in ServiceNow tool configuration deployment, creation and/or customization of core ITSM applications such as Incident, Problem, Change and Service Catalog and others including Asset Management, CMDB and HR.
  • Understanding of the key technologies relevant to API and ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JASON
  • Experience with ServiceNow Discovery to provide Hardware Asset Management (HWAM) reporting for the agencies.
  • Experience in administration of a ServiceNow instance and ability to install and customize in the ManTech lab and agency enivornments (STAGING and PROD)
  • Familiarity and experience in Agile and Scrum development process
  • Escalate technical issues to the engineering team and ServiceNow support as needed
  • Assist with the design and configuration for ServiceNow implementations across each Agency
  • Maintain existing and develop scripts for new data feeds as new capabilities are deployed
  • Provide guidance and direction to Government customers using best practice software deployment strategies using existing tools like SCCM
  • Balance data reporting with the mission impact and network performance across the enterprise
  • Serve as an escalation point for ServiceNow product issues from either Government or internal customers
  • Create technical documents, drawings, how-to guides and other deliverables
  • Adhere to security best practices and comply with government standards
  • Analyze mission requirements and make recommendations
  • Communicate and present recommendations to senior engineers or managers in written and oral format
  • Maintain knowledge of security regulations, best practices, countermeasures, compliance standards, and current threats
  • Assist in the design and build out of the CDM laboratory for DEV, TEST and pre-PROD environments for each of the agencies

Required Skills

  • Prior experience, preferably 4+ years of direct hands on experience implementing, operating, and maintaining ServiceNow implementations
  • Experience balancing the demands of multiple clients simultaneously
  • Exceptional customer focus and bias for action
  • Candidates must have excellent oral and written communication skills
  • Ability to manage multiple tasks and projects in a fast-moving environment
  • Experience managing personnel and/or leading teams of subordinates

Desired Skills

  • Prior CDM experience preferred, but not required

Education Requirement 

  • Bachelor’s degree preferred

 Years of Experience Requirement

  • 4 years of overall IT or Cyber experience

 Certification Requirement

  • Cyber, Network, or Product specific certifications preferred


  • Reston, Virginia

Security Clearance

  • Candidate is required to obtain a Public Trust Clearance

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