ShorePoint is a cybersecurity services firm with a focus on high-profile, high-threat private and public-sector customers who demand experience and proven security models to protect their data. We are seeking a Customer Success Managerwho has experience serving as a liaison and advocate for customers participating in our CDM solutions. The CSM combines their technical knowledge of our CDM cybersecurity services with customer mission and business process, security, and technical needs ensuring a successful CDM solution integration. The CSM is knowledgeable of the various CDM solutions and their capabilities and constraints, as well as the scope of contract requirements and limitations in the federal market. This is a unique opportunity to shape the growth, development and culture of an exciting and emerging company in the cybersecurity market.

Roles and Responsibilities

  • Build and maintain direct relationships with key POCs and resources within each Agency
  • Establish and maintain lines of communication between Agency technical, business, and security resources and the project team
  • Drive improvements in the adoption of managed security services within Agency customer base
  • Gain visibility into Agency IT and mission priorities and help advise on Agency needs and constraints
  • Hold regular status meetings and exchanges with Agency and personnel to drive communications between all parties
  • Act as an escalation point for Agency service issues, incidents, and problems within the shared services operations team
  • Ensures customers have a good understanding of how our managed services platform works & how it can enhance their ISCM strategy
  • Should be comfortable talking with customers about migration and adoption challenges and concerns

Required Skills

  • Knowledge and experience with cybersecurity industry and government programs, policies, and strategies
  • Experience balancing the demands of multiple clients simultaneously
  • Exceptional customer focus and bias for action
  • Candidates must have excellent oral and written communication skills

Years of Experience Requirement

  • Minimum 5 years of experience in a client-facing position

Location

  • Reston, VA

Security Clearance

  • Ability to obtain DHS EOD

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