ShorePoint is seeking a motivated, career and customer-oriented BigFix Administrator to join our team in the Reston, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ShorePoint. The BigFix Administrator will support multiple federal agencies through the Continuous Diagnostics & Mitigation (CDM) Program. The CDM Program is a high-profile, high-visibility, cybersecurity modernization and risk management program where you can contribute innovative solutions and consult with many different federal agencies to enhance their Information Assurance (IA) programs and continuous monitoring capabilities.

 The BigFix Administrator is responsible for supporting cybersecurity systems integration efforts on a large task order by performing hands-on operational support for asset management and vulnerability assessment functions. The administrator will also coordinate with other DEFEND E Service Area representatives to support additional issue, problem, and incident management activities as required. The BigFix Administrator will need to be familiar with the methodologies and tools used to support CDM capabilities and the interoperability between BigFix and ServiceNow. The candidate will work closely with the CDM solution engineers, testers, training teams and the agencies themselves to ensure a successful operations and maintenance of the existing and new capabilities.


Roles and Responsibilities

  • Deploy BigFix agents on all applicable endpoints in customers environment, as authorized and instructed by the customer 
  • Administer BigFix by performing necessary patching, user group maintenance, security scans, and performance monitoring
  • Assist the integration team with building API connections between BigFix and ServiceNow where applicable
  • Create and document ServiceNow SAM workflows to enable customer’s whitelisting/ blacklisting process, which includes approvals to stakeholders and notifications via ServiceNow tickets to additional stakeholders 
  • Draft Standard Operating Procedures (SOP) and data flow drawings to facilitate the Application Whitelisting (AWL) policies and procedures 
  • Gain approval, publish, and update whitelisting SOPs on the customer’s network CDM SharePoint site connected to TFS
  • Monitor IBM BigFix Security Center, ServiceNow, McAfee ePO, and utilized IBM Endpoint Management Systems / Microsoft System Center to identify approved and unapproved software instances or versions that represent possible exceptions to policy
  • Perform activities and procedures required to ensure the conformance with the customer’s SWAM whitelisting policy, which may include identifying non-approved software and/or issuing removal, de-installation, or rights revocation for such software as directed by the customer.  The administrators will perform these actions via IBM BigFix Endpoint Manager to ensure assets are compliant with the customer’s desired state
  • Maintain the SOPs as ‘living documents’ throughout the term of the Request for Service (RFS), tailoring the procedures to evolve with the maturity of the CDM solution
  • Create Frequently Asked Questions (FAQ) and Knowledge Articles (KA) suitable for publication within the customer-designated knowledge repository (TFS, or other as directed) related to BigFix SWAM capability and AWL
  • Supply relevant updates and input to other CDM artifacts, such as the CONOPS or transition documentation, communicating with the overall Enterprise Asset Management RFS team 
  • Orchestrate and coordinate work activities utilizing the TFS system and communicate any escalated issues to the  Tier II help desk
  • Operate as the Tier II on-site support for the BigFix integration with ServiceNow, coordinating the FDIC’s help desk activities with partner Tier II help desk when the integration affects overall CDM performance, functionality, or operation
  • At the conclusion of the RFS, the CDM BigFix SWAM Administrators will develop and perform an orderly transition of support activities to the customer, or its designated representatives

Required Skills

  • In-depth working knowledge on IBM BigFix tool
  • Experience in editing and updating technical and non-technical documentation for users and management
  • Knowledge and experience with Microsoft Windows administration to include Active Directory and Group Policy creation and modification
  • Experience in patch implementation, testing and remediation
  • Working knowledge in reviewing vulnerability bulletins/findings and providing recommended mitigation and impact assessments
  • Proficient in at least one scripting language (PowerShell, Python, Bash, Ruby, Perl, etc.)
  • Develop, document, and automate technical processes and procedures as needed
  • Communicate effectively with internal points of contact within the organization in writing or orally
  • Must demonstrate experience with troubleshooting and diagnosing hardware and software problems

Desired Skills

  • Prior CDM experience preferred, but not required

Education Requirement

  • Requires an Associate’s degree or equivalent combination certificates, personal experience and five to seven years of related work experience

Years of Experience Requirement

  • Minimum 5 years of experience working in an Information Technology role
  • 2+ years of experience configuring and administering the IBM BigFix tool

Certification Requirement

  • Active certification consistent with the DoD Approved 8570\8140 Baseline Certifications for Information Assurance Technical (IAT) role and level of experience, or will attain this within 90 days of date of hire
  • IBM Certified Associate Administrator – BigFix Compliance V9.5 preferred


  • Reston, VA

Security Clearance

  • Ability to obtain and maintain DHS Suitability; active Top Secret clearance preferred

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